Editing
Proven ability to create and deliver solutions to help grow the business and optimize planning/integration. Seeking a Security Analyst position where I can demonstrate my excellent communication, team planning, leadership, and customer service skills along with a hungry drive for organizational success.
Troubleshoot, repair, and provide resolution to desktops, mobile devices, and applications Train users in equipment and software usage Document each customer contact with details and enough information so as not to cause extra efforts by other support personnel Maintenance of VMware virtualization Monitor network performance and security Maintenance of enterprise Windows servers, storage, and backup systems Troubleshoot network such as LAN, VPN, Wireless Utilize network monitoring tools such as Wireshark, SolarWinds, and PRTG. Configuring, and maintaining network systems. Managed user accounts in Azure, AD, and 365 Wrote basic scripts in windows (batch & PowerShell) and Linux (bash) to automate common administration functions.
Shadowed RCIT Teams: Network Support, CIM Field Support, Infrastructure, System Admin, Logistic Team, Physical Security, GIS, Information Security Configured and implemented network designs and demonstrated proficiency in troubleshooting network devices and services, such as routers, switches, VLANs, and wireless networks. Gained knowledge and practical experience in networking concepts, including IP addressing, subnetting, routing, switching, and network security. Network monitoring and analysis tools such as Wireshark and TCPdump; firewall and IDS/IPS management Forensic tools such as EnCase, FTK, or Autopsy; and malware analysis tools such as VirusTotal and Ghidra. Researches, installs, troubleshoots, configures, and tests computer hardware, software, and peripheral equipment
Troubleshoot, repair, and provide resolution to desktops, printers/scanners, and applications Troubleshoot network such as LAN, VPN, Wireless Provides customer support and training on new and existing software packages 24/7 Production Support environment
Basic IT Desktop Support Overseeing the planning and designing of software applications, including new programs, enhancements, and modifications Integrates third party software into existing systems Handle high volume customer inquiries in a timely manner along with operating with high customer order volume. Mentoring and developing staff and ensuring all team members keep current with technological developments within the industry Fluent with software: Excel, Slack, Shipworks, Worldship, ShipStation, SPS Commerce, SKUVault, GS1, etc. Manage multiple marketplaces daily, for example: Amazon, Walmart, Home Depot, Wayfair, etc.
Riverside City College
Created simulation of an enterprise structure network with email and web servers in VMware
Your on it! What a project to create your own website, but it was fun. This also to help develop web developer skills.
Created Home Lab to create and monitor servers, switches, and firewall.